Lagos, Nigeria
Customer Account Specialist

 

Description

We are looking to engage a competent and experienced Customer Account Specialist who will be responsible for ensuring excellent customer experience to our clients, including performance reports, service calls, fault clearing, etc.



System/Site Monitoring:

· Maintains schedule for preventive maintenance based on commissioning dates and company standards.

· Maintains schedule for routine site visits.

· Collects site data – run hours, fuel consumption, grid supply, etc.

· Client grid bill management – receipt and payment.

· Sends monthly invoice and tracks completion of Job Completion Certificate.

· Monitors payment from clients.

· Ensures constant site communication.

· Monitors site event ticket work flow, from issuing to closure.



System Reporting:

· Collects system performance information (Gen/Grid availability, PV Yield, Battery charge/discharge, etc.) from inverter platforms daily.

· Prepares monthly report for each site per client SLA.



Customer Interaction:

· Monthly phone calls/emails (depending on client preference) to clients to receive feedback on system performance.

· Clients’ first point of contact to the Daystar Power Service Team – fault reports, service calls, comments, questions, etc.

· Interprets clients’ specific contracts to answer basic questions like when payment is due, when reports are due, services provided by Daybreak Power Solutions at specific site, etc.

· Collate results of NPS survey conducted by Service team.



Database/Inventory Management:

· Regular update of customer contact records.

· Monitoring and renewal of data package for inverter.

· Monitoring of equipment replacement as applicable.



Requirements

· Relevant Higher Education Diploma preferred.

· Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel) – report writing and analysis.

· Excellent written and verbal communication skills; work well in a team environment.

· Highly organized multitasker who works well in a fast-paced environment.

· Prior experience handling customer interaction is a plus.

· Must be proud of your work, take ownership, and be passionate about quality of workmanship.

· Willingness to learn and grow with the company.



Benefits

· Opportunity to work in a forward-looking, innovative company, with international group of colleagues;

· Unlimited career opportunities – depending on achievements and personal development;

· A competitive salary and benefits package with long term prospect in a fast growing company.